Legal notice

1. Site Editor Trad24

The above-mentioned website is published by:

Name: ApexTra SAS

Share capital: €1,000.00

SIRET number: 92063415100012

VAT number: FR28920634151

APE code: 74.30Z – Translation and interpretation

Head office: 159 rue de France – 06000 Nice

Tel: +33 9 77 19 88 85

Email: data@trad24.com

Publication manager: John DI RICO

Training organization registered under number 93061084606. This registration does not constitute State approval.

2. Creation and hosting of the Website

Creation:

The design, graphics, development and referencing of the Site are the work of TheCoastlineCompany.

Credits:

Photos: istockphoto.com

Site Host: Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States

Contact: https://vercel.com/help

The Site Trad24 (the Site) is the exclusive property of the company ApexTra SAS.

Consultation of the Site is subject to full acceptance and compliance by Internet users with the following conditions of use.

The Internet user already undertakes to use the information contained on the Site for personal and non-commercial use. In the event of non-compliance with these provisions, by the Internet user, civil and/or criminal liability may be incurred.

3. Privacy Policy

The Privacy Policy of this Site is available in the dedicated section.

4. Copyright

The Site constitutes an original work of which the publisher of the Site is the author within the meaning of articles L111.1 et seq. of the Intellectual Property Code. Any total or partial reproduction, or even imitation, of this brand or its logo, made from elements of the Site, without the express authorization of the publisher of the Site, is therefore prohibited, within the meaning of articles L.713-2 and L713-3 of the Intellectual Property Code.

It is recalled that any images, texts or graphic elements contained in this Site may constitute intellectual works thus benefiting from protection under copyright, according to the provisions of this same Code.

Any representation or reproduction, total or partial, permanent or temporary, on computer and/or paper media, and by any process whatsoever (in particular by framing*), of any of the elements of the Site or the services offered, without the prior and express consent of the publisher of the Site is prohibited, and constitutes an act of counterfeiting, which may result in civil and/or criminal convictions. Only paper printing is authorized for the purposes of private copying for the exclusive use of the copyist within the meaning of article L122-5 2° of the Intellectual Property Code.

No hypertext link to the Site may be installed without the prior and express consent of the Site publisher.

* Action of capturing the content of pages of a website to transfer it to one's own website through a hyperlink, making said content appear as its own.

5. Responsibility

The publisher of the Site declines all responsibility for any malfunctions that may occur on the Site and result in loss of data or unavailability of access to the information produced on it.

The elements presented on the Site are subject to modification without notice and are made available to Internet users, without any guarantee of any kind, express or tacit.

The publisher of the Site cannot guarantee the completeness and veracity of the information on the Site. Likewise, it cannot guarantee the absence of modification by a third party (intrusion, virus).

In addition, the Internet user is solely responsible for his use of the content of the Site. Except for the exclusive serious fault of the publisher of the Site, its liability can only be incurred for direct damage linked to the use of the information produced on the Site.

6. Hypertext links

The hypertext links present on this Site – regardless of the prior existence or not of the agreement of the publisher of the Site – and allowing access to other websites do not engage the responsibility of the publisher of the Site nor its creator, as to the content of these sites.

7. Changes

The publisher of the Site reserves the right to modify, at any time and without notice, these conditions of use in order to adapt them to changes to the Site and/or its operation.

8. Dispute resolution

The applicable law is French law. Unless legal provisions of public order apply, only the courts within the jurisdiction of the head office of the publisher of the Site have jurisdiction to hear any disputes relating to the use of the Site.

Updated 06/12/2024

Article 1: Preamble

This privacy policy applies to the Site: Trad24 (hereinafter “the Site”), owned and operated by ApexTra SAS.

The purpose of this confidentiality policy is to inform users of the Site:

• The way in which their personal data is collected and processed. All data capable of identifying a user must be considered personal data. These include the first and last name, age, postal address, email address, location of the user or even their IP address;
• What are the rights of users regarding this data;
• Who is responsible for the processing of personal data collected and processed;
• To whom this data is transmitted;
• Possibly, the Site’s policy regarding “cookie” files.

This privacy policy supplements the legal notices and the General Conditions of Use.

Article 2: General principles regarding data collection and processing

In accordance with the provisions of article 5 of European Regulation 2016/679, the collection and processing of data from users of the Site respects the following principles:

• Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected, and for what reasons their data is being collected;
• Limited purposes: the collection and processing of data is carried out to meet one or more objectives determined in these general conditions of use;
• Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the Site are collected;
• Reduction of data retention over time: data is retained for a limited period, of which the user is informed. If the retention period cannot be communicated to the user;
• Integrity and confidentiality of data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data can only take place if they comply with at least one of the conditions listed below:

• The user has expressly consented to the processing;
• The processing is necessary for the proper performance of a contract;
• The processing meets a legal obligation;
• The processing is explained by a necessity linked to the protection of the vital interests of the data subject or of another natural person;
• The processing may be explained by a necessity linked to the execution of a mission of public interest or which falls within the exercise of public authority;
• The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.

Article 3: Personal data collected and processed when browsing the site

A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION

The personal data collected on the Site are as follows:

• First name
• Name
• Email
• Message
• Document(s) to be translated

This data is collected when the user performs one of the following operations on the Site:

• Contact form
• Translation order

The data controller will keep all the data collected in its IT systems on the Site under reasonable security conditions for a period of 3 years.

The collection and processing of data serves the following purposes:

• Contact form: contact request and commercial follow-up, quote request
• Translation order: completion of the ordered translation

B. TRANSMISSION OF DATA TO THIRD PARTIES

The personal data collected by the Site are not transmitted to any third party, and are only processed by the publisher of the Site. Following an order placed and paid on the Site, the user must provide personal data by submitting a form from a Google Workspace professional account.

C. DATA HOSTING

The Site Trad24 is hosted by: Vercel Inc., whose head office is located at the following address: 440 N Barranca Avenue #4133, Covina, CA 91723, United States. The Site's pages are served from the Paris region (France).

The host can be contacted at the following link: https://vercel.com/help

The data collected and processed by the Site (accounts, orders, submitted documents) are stored in a database and file storage provided by Supabase (Supabase Pte. Ltd.), hosted in France, in the Paris region of the Amazon Web Services infrastructure.

The data transmitted by Google form, as part of a translation order, is hosted on the secure servers of a professional Google Workspace account owned by ApexTra. The user's attention is drawn to the fact that Google has its own confidentiality policies and general conditions of use that may be different from the Site. The publisher of the Site invites users to consult the privacy policy and the Google Terms of Service.

Article 4: Data controller and data protection officer

A. THE DATA CONTROLLER

The person responsible for processing personal data can be contacted as follows: data@trad24.com

The data controller is responsible for determining the purposes and means used to process personal data.

B. OBLIGATIONS OF THE DATA CONTROLLER

The data controller undertakes to protect the personal data collected, not to transmit them to third parties without the user having been informed and to respect the purposes for which these data were collected.

The Site has an SSL certificate to guarantee that the information and the transfer of data passing through the Site are secure.

An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the Site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of data, unless this entails disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.

Article 5: User rights

In accordance with the regulations concerning the processing of personal data, the user has the rights listed below.

In order for the data controller to grant his request, the user is required to communicate to him: his first and last name as well as his email address.

The data controller is required to respond to the user within a maximum of 30 (thirty) days.

A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING

1. Right of access, rectification and right to erasure

The user can read, update, modify or request the deletion of data concerning him, by respecting the procedure set out below:

• Send an e-mail to data@trad24.com specifying to which e-mail address the data concerned is linked.
• A procedure will then be launched by the person responsible for processing personal data. The user will receive a series of emails to follow the procedure.

2. Right to data portability

The user has the right to request the portability of his personal data, held by the Site, to another Site, by complying with the procedure below:

• Send an e-mail to data@trad24.com specifying to which e-mail address the data concerned is linked.
• A procedure will then be launched by the person responsible for processing personal data. The user will receive a series of emails to follow the procedure.

3. Right to limitation and opposition to data processing

The user has the right to request the limitation or to oppose the processing of his data by the Site, without the Site being able to refuse, unless he demonstrates the existence of legitimate and compelling reasons, which may prevail over the interests and rights and freedoms of the user.

In order to request the limitation of the processing of their data or to formulate an opposition to the processing of their data, the user must follow the following procedure:

• Send an e-mail to data@trad24.com specifying to which e-mail address the data concerned is linked.
• A procedure will then be launched by the person responsible for processing personal data. The user will receive a series of emails to follow the procedure.

4. Right not to be subject to a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or similarly affects him in a significant way.

5. Right to determine the fate of data after death

The user is reminded that he can organize what should happen to his data collected and processed if he dies, in accordance with law no. 2016-1321 of October 7, 2016.

6. Right to refer the matter to the competent supervisory authority

In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or if he believes that one of the rights listed above has been infringed, he is entitled to contact the CNIL (National Commission for Information Technology and Liberties, https://www.cnil.fr) or any competent judge.

B. PERSONAL DATA OF MINORS

In accordance with the provisions of Article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over can consent to the processing of their personal data.

If the user is a minor under 15 years of age, the agreement of a legal representative will be required so that personal data can be collected and processed.

The publisher of the Site reserves the right to verify by any means that the user is over 15 years old, or that he or she has obtained the consent of a legal representative before browsing the Site.

Article 6: Use of “cookies” files

The Site may use “cookie” techniques.

A “cookie” is a small file (less than 4 KB), stored by the Site on the user’s hard drive, containing information relating to the user’s browsing habits.

These files allow it to process statistics and traffic information, facilitate navigation and improve the service for user comfort.

For the use of “cookie” files involving the saving and analysis of personal data, the user’s consent is necessarily requested.

This user consent is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the Site will again ask the user for authorization to save “cookie” files on their hard drive.

1. User opposition to the use of “cookies” files by the Site

The user is informed that he can oppose the recording of these “cookie” files by configuring his browser software.

For information, the user can find at the following addresses the steps to follow in order to configure their browser software to oppose the recording of “cookie” files:

• Chrome
• Firefox
• Safari
• Edge
• Opera

If the user decides to deactivate “cookies” files, they will be able to continue browsing the Site. However, any malfunction of the Site caused by this manipulation cannot be considered to be due to the publisher of the Site.

2. Description of “cookies” files used by the Site

The publisher of the Site draws the user's attention to the fact that the following cookies are used during navigation:

• Session cookie
• Name: sequence of random numbers
• Issuer: the Site Trad24
• Activates as soon as the user browses the Website
• Purpose: track the user session
• Expires at the end of the session

By browsing the Site, the user is informed that third-party “cookie” files may be recorded.

This concerns more particularly the following third parties:

• Google
• Vimeo
• Youtube
• Doubleclick
• Facebook

In addition, the Site includes social network buttons, allowing the user to share their activity on the Site. “Cookie” files from these social networks may therefore be stored on the user’s computer when they use these features.

The user's attention is drawn to the fact that these sites have their own confidentiality policies and general conditions of use that may be different from the Site. The Site editor invites users to consult the confidentiality policies and general conditions of use of these sites.

3. Tracking pixel in our emails

The emails the Site sends you about your order (in particular the order confirmation with the form link) contain an invisible image, called a “tracking pixel”, placed by our email delivery provider Postmark (ActiveCampaign, LLC, United States).

When your email software displays the images in the email, this pixel tells us that the email was opened: date and time of opening, number of openings, email software, operating system and approximate country. Your IP address is not kept by the Site.

Purpose: to check that the emails needed to carry out your order have reached you and, if not, to contact you again. This information is not used for advertising or profiling, and is kept with the email history of your order.

You can prevent this tracking by turning off the automatic display of images in your email software; the emails remain readable. You can also exercise the rights described in Article 5 by writing to data@trad24.com.

Article 7: Conditions for modifying the confidentiality policy

The publisher of the Site reserves the right to modify it in order to guarantee its compliance with current law.

Consequently, the user is invited to regularly consult this confidentiality policy in order to stay informed of the latest changes that will be made to it.

The user is informed that the last update of this confidentiality policy took place on: 04/07/2024

Article 8: User acceptance of the confidentiality policy

By browsing the Site, the user certifies having read and understood this confidentiality policy and accepts its conditions, with particular regard to the collection and processing of their personal data, as well as the use of “cookies” files.

1. Application of the general conditions – opposability

Any order placed on the site Trad24 implies the Customer's full and unreserved acceptance of these general conditions of sale, to the exclusion of any other document. Purchasing a translation online on our site constitutes explicit consent to these conditions, without the need for a prior quote. No particular conditions can prevail against these General Terms and Conditions unless there is a formal written exception from Trad24, a brand of ApexTra SAS. The non-invocation at a given moment of any provision of these General Terms and Conditions by Trad24 cannot be interpreted as a waiver to avail itself subsequently of this provision.

2. Order and confirmation

The ordering process is carried out entirely online on the site Trad24. Following the purchase, the Customer will receive a link to complete an online form with the information necessary for the certified translation. The deadline of 24 working hours for delivery of the translation begins from the finalization of the payment and the submission of the completed form by the Client.

SIGNATURE LEGALIZATION OPTION

When the Client chooses the signature legalization option for their certified translation, they acknowledge and accept that an additional delay of up to 72 working hours will apply. This additional time is necessary to allow the expert translator to travel to the town hall or any other competent authority to legalize his signature on the translated document. This is required to confirm the authenticity of the translator's signature and the validity of the translation for official use.

The legalization process may vary depending on localities and the specific requirements of the competent authorities, which may influence the time frame for completing this option. Trad24 undertakes to carry out this process as quickly as possible and to inform the Client of any potential delay or any difficulty encountered in the legalization process.

The choice of the signature legalization option and the acceptance of this additional period are made when ordering on the site Trad24. By selecting this option, the Client accepts that the total time for receipt of the certified and legalized translation may extend up to 72 additional working hours compared to the standard delivery time.

3. Trad24’s commitments

Trad24 undertakes to provide a certified translation within 24 working hours following complete receipt of the information necessary for the translation. This commitment is valid for orders placed and forms completed from Monday to Friday, excluding public holidays.

4. Customer Obligations

By placing an order, the Customer undertakes to provide all the information necessary to carry out the certified translation via the online form. The accuracy and completeness of the information provided is essential to meet the delivery time and the quality of the translation.

5. Privacy

Trad24 guarantees the confidentiality of all information provided by the Client and undertakes not to disclose this information to third parties, unless required by law.

6. Intellectual property

The Client guarantees that he holds the necessary rights to the documents and information provided for the translation and releases Trad24 from any liability in case of infringement of third party copyrights.

7. Delivery and reception

The certified translation is delivered to the Client by email within the agreed deadline. The Client has 7 working days from receipt to report any non-compliance or error in the translation. After this period, the translation will be considered accepted.

8. Cancellation and refund

The Customer has the right to cancel their order free of charge within 2 hours of payment, provided that the online form has not yet been completed. This reflection period allows the Customer to reconsider their order without commitment, as long as the translation process has not been initiated.

Once the Client has completed and submitted the online form, thus providing all the information necessary to carry out the translation, the order is considered firm and final. From this moment on, no cancellation of the order is possible, in order to ensure rapid and efficient processing of translation requests. This policy also applies to the signature notarization option, where additional processing time begins upon submission of the form.

The Customer is therefore invited to carefully check his order and to ensure his intention to proceed with the translation before completing the online form. This measure is put in place to protect both the Client and Trad24 against late cancellations which could affect the translation and legalization process.

9. Modification of the general conditions

Trad24 reserves the right to modify these conditions at any time. The modifications will come into force as soon as they are published on the site Trad24.

10. Dispute resolution

In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, the courts of Nice, France, will have sole jurisdiction, in accordance with French law.

By confirming an order on Trad24, the Customer agrees to be bound by these general conditions of service provision.